Disclaimers
RETURN POLICY
We stand behind our work. If you follow the care card instructions and have any issues with your knife or sheath please contact us for repair or replacement. If you receive your package and are not happy with your blade for any reason please contact us and we would be happy to speak with you about returning it within 14 days of purchase. There is a 10% restocking fee if there are no issues with the blade or if you accidentally checked out with the wrong knife. If there is any damage to your product upon arrival we will email you a shipping label for return and repair of your blade. You can email us at sempersharp@gmail.com, on Facebook or Instagram @sempersharpllc, or reach out to Landon or Haley at 907-521-9445. We will get back to you within 24 hours of your message. We will NOT cover your blade or handle if you put it in the dishwasher (or washing machine if it is a pocket knife). You can send it back and pay for the repair at the time of the return shipping. Our shipping and correspondence address is PO Box 876743 Wasilla AK 99687
Purchasing Knives Second Hand
We are thankful for the secondary marketing of our blades. Just to let you know, please have the person that you are purchasing a secondhand knife from send you pictures and videos. Once you purchase a knife second hand you would be responsible for paying for any repairs that need to happen due to misuse or not caring for the knife. We are here to stand behind our work, but can not repair misuse or lack of care for secondhand knives. Get vouches for the person you are buying from. Meaning ask others prior to purchasing from them. Again, if there is something that needs to be taken care of, have the person who originally purchased it take care of it with us prior to purchasing it from them.
TERMS OF SERVICE
All prices listed are in US Dollars. We ship all knives via USPS Priority Mail the Monday following your purchase. (If Monday is a holiday then we will ship it on Tuesday.) Priority mail is typically 3-5 days from Alaska. We will ship it to the address that you enter for shipping at checkout. If you make a mistake upon checkout please contact us prior to Monday so we may correct your shipping address. You will receive a tracking number via the email address that you used upon checkout. If you live outside of the US please ensure that per your country’s rules, the product you purchased is accepted as a customs form will be filled out prior to shipping your product.
PRIVACY POLICY
We do not share any of the information that you enter with anyone. Upon checkout, your payment is handled via Stripe. Stripe complies with PCI standards.
ACCEPTED PAYMENTS
Per Stripe we accept Visa, Mater Card, Discover Card, and PayPal. Stripe complies with all standards required by Visa, Master Card, Discover Card, and PayPal. Stripe handles all of your card information and it is not saved in any database that we can access. If you have any problems with your payment please contact Stripe customer service, unless, of course, you require a refund. If so, please let us know and we will request that Stripe refund you the amount due to you.
Discounts
We offer military, LEO, and civil servant discounts upon request. If you make a purchase please email us within three days to have your 10% off refunded to you. Sempersharp@gmail.com We appreciate what you do for our communities and for our country! We will not honor discounts at all on custom orders. These knives take a lot of extra time and work to make therefore can not be discounted.
